Rebekah Schulz Customer Development of Effective Performance Indicat (Hardback)
$ 71.61
Description
Further Details Title: Customer Development of Effective Performance Indicators in Local and State Level Public Administration Condition: New Format: Hardback EAN: 9781839821493 ISBN: 9781839821493 Publisher: Emerald Publishing Limited Release Date: 03/03/2021 Description: As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through the customer-oriented development of Performance Indicators (PI). However, this is often not a core focal point and as a result, performance indicators are often output and not impact focused, and thus can lack relevance and utility. Addressing this gap in academic and practical knowledge, Customer Development of Effective Performance Indicators in Local and State Level Public Administration presents a structured process to enable public organisations and their communities to jointly develop performance indicators for public organisation's operations, and enabling communities to determine key performance indicators that are both highly relevant and contextually useful. Grounded in quality management principles, the book encourages community members to participate in practical co-production, promotes mutual learning and joint ownership, fosters relationship building between diverse customer groups, and inspires open conversations regarding local government operations. This book provides ground breaking insights for public administrators at all levels, as well community leaders, and scholars of business, public administration, and social responsibility. Language: English Country/Region of Manufacture: GB Item Height: 229mm Item Length: 152mm Item Weight: 332g Author: Rebekah Schulz, Andrew Sense, Matthew Pepper Genre: Law & Politics ISBN-10: 1839821493 Type: Social Sciences Topic: Business & Finance Release Year: 2021 Missing Information? Please contact us if any details are missing and where possible we will add the information to our listing.
